We dispatch orders within 1 business day of receiving the order. You can expect to receive your parcel within 3–5 business days, depending on your delivery location.

Once your order has been dispatched, you will receive a SMS and/or email containing your tracking details so you can track your shipment.

3-Day Exchange Policy

We offer a 3-day exchange policy if you receive:

• A product that is different from what you ordered or shown on our website
• A product that arrives damaged
• A product with a manufacturing defect

To request an exchange, please contact us within 3 days of receiving your order.

Video Proof Required

To protect our customers and our business against transit damage, missing items, incorrect products, or product defects, customers are required to record a continuous, unedited video while opening the parcel.

The video should clearly show:

1. The sealed package before opening
2. The package being opened continuously
3. The product and all items received
4. Any damage, missing item, or incorrect product

An unboxing video is mandatory to qualify for an exchange or replacement.

Requests without suitable video proof may not be eligible for an exchange or replacement.

How to Request an Exchange

To request an exchange, please contact us at:

Email: varnimarts@gmail.com

Please include your order number, a description of the issue, and the required unboxing video/photos.

Our team will review your request and respond within 24–48 hours.